Shipping Policy
Our goal is to ensure safe, reliable, and transparent delivery for every customer. Below you will find important information about processing times, delivery estimates, delays, order protection, and your responsibilities as a customer.
1. Order Processing
All orders are processed within 1–3 business days after successful payment. During high-volume periods (holidays, promotions, or unexpected supply shortages), processing times may be slightly longer.
2. Shipping Times (Estimated)
We work with a private logistics partner to ensure reliable international delivery.
- United States: approx. 5–10 business days
- Canada: approx. 7–12 business days
- United Kingdom: approx. 7–12 business days
- Australia: approx. 10–20 business days
These are estimated timeframes only. Delivery may vary due to customs, weather, local carriers, or high-volume periods beyond our control.
3. Delivery Delays & Supply Interruptions
Although we aim to ship all orders promptly, external factors may cause delays, including:
- High seasonal order volumes
- Limited transportation or flight capacity
- Customs processing delays
- Incorrect or incomplete address details
- Carrier operational delays
- Force majeure (weather, natural disasters, political issues, pandemics)
These circumstances are outside our control. We are not liable for indirect or consequential losses caused by delivery delays.
4. Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Orders returned due to incorrect address details may incur reshipping fees.
5. Customs, Duties & Import Fees
Some countries charge customs duties, VAT, or import taxes upon arrival. These fees are not included in our prices and must be covered by the customer.
6. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email. If tracking is available, the tracking number will be included.
7. Lost, Damaged or Stolen Packages
If your parcel arrives damaged, is lost or stolen, please contact us immediately so we can investigate with our logistics partner.
- Full name
- Order number
- Email used at checkout
- Photos of packaging and items (if damaged)
- Short explanation of the issue
8. 100% Payment Guarantee & Order Protection
Your order is protected against damage, theft, or loss.
- Transport damage
- Confirmed lost shipments
- Theft after delivery (case review)
9. Contact
For questions, contact us at: